I had my Kaitlin bag for under a month when one of the snaps broke off. Contacted customer service and they very promptly sent me a prepaid shipping label to receive the bag, fix the snap and sent it back to me good as new. On top of that they sent me a swaddle bundle when they returned my bag. So impressed and absolutely love the bag.
The Kaitlin is the perfect travel diaper bag and also great if, like me, you have two in diapers. Tons of space and easy to keep organized.
Definitely want to purchase the smaller bag in the future for everyday use when my older child is out of diapers.
Kaitlyn diaper bag
This bag is AMAZING! I LOVE everything about it. The degisn is wonderful. So spacious and clean looking. I really love that the dirty bag, mat, and extra bag were all included. Best diaper bag ever!
P.s. thank you for the swaddle blankets as well. These are so soft and perfect for any age.
Loving this backpack!!
Not only is it comfortable to wear, it is great for heading out for any event. We’ve taken it with us just to the playground and then to a fair. Family parties and more! So much space!
Amazing Diaper Bag
My daughter absolutely loves this backpack and she’s extremely particular! And the Customer Service exceeds all expectations, both in terms of prompt responses and resolution!
I bought this as a shower gift for my niece. She loved it and said she spent hours researching diaper bags and this was the one above all that she wanted. I appreciated the fast delivery and I'm sure she will enjoy using it.