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    Returns

    If you are not happy with your purchase, your order may be exchanged within 14 days of receipt. However, the item must be in brand new condition. Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment mistake on our part.

    If you would like to schedule a return, please email our team at  info@mysleepypanda.com  to arrange your return.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mysleepypanda.com and send your item to: ____________________________________________________________________________________________________________________________________________________

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: ____________________________________________________________________________________________________________________________________________________

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.